Privacy Policy

The short version

ClassEve collects the minimum needed to run your account and the products you use. We do not sell your data, run ads, or use third-party advertising trackers.

Questions or requests: email [email protected].

Who is responsible

ClassEve is the controller for the account and product data described on this page, and its team is based in Spain. Contact for anything about your data: [email protected].

Web purchases are processed by Paddle.com Market Ltd as Merchant of Record; Paddle is the controller for the payment details it collects at checkout, under its own privacy policy.

What we collect

Account basics: your email address and sign-in details, so you can log in and keep your entitlement.

Product basics: paired-device identifiers, app version, and entitlement status, so licensed features work on your devices.

Support messages: anything you send us, plus the address needed to reply.

Help assistant chats: conversations with Mira, the assistant on this website, are recorded so we can handle tickets and improve support, and the message text is sent to our AI infrastructure provider to generate replies. If you are signed in, your email and subscription status may be used to answer your account questions. Don't put passwords or payment numbers in the chat. Chats are kept for up to 180 days and are deleted when you delete your account.

How you found us: when you create an account we record your country (two letters, from our network provider — never your city and never your IP address on your profile), the website that linked you to us, any campaign tag in our own links, and which page you arrived on. It is recorded once, at signup, and never overwritten. We use it to understand which of our work reaches people; it is not shared, sold, or used for advertising, and there is no third-party tracking script anywhere on this site.

Voice and transcripts

Lven Instant runs speech recognition on your own device. Your microphone audio is not sent to ClassEve for transcription.

Lven Cloud sends the audio you submit for processing and returns the transcript; ClassEve does not intentionally keep that audio or transcript afterward.

earslate uses a translation provider that you choose and connect with your own key. Your session audio goes directly to that provider, not to ClassEve.

We do not use your voice or transcripts for advertising or to train models.

Why we process it, and who receives it

Account, device and entitlement data is processed to perform the contract with you — signing you in, keeping your licence valid, and delivering updates. Security logging and abuse prevention rest on our legitimate interest in running a safe service. Optional cookies and the website assistant run only with your consent.

Recipients are limited to the providers that run the service: authentication and database hosting, edge hosting and delivery, the speech-recognition infrastructure used by Lven Cloud, the AI infrastructure behind the website assistant, and Paddle for payments. Each receives only what its function needs, and none of them receives your data for advertising. Some of these providers process data outside the EEA under standard contractual clauses.

Account data is kept while your account exists and deleted when you delete it. Help-assistant chats are kept for up to 180 days. Lven Cloud audio and transcripts are not intentionally retained after the request is served.

Cookies and local storage

This site sets only what it needs to work: your sign-in session, your consent choice, and your theme preference. There are no analytics cookies and no third-party tracking scripts; page views are counted on our own infrastructure without cookies, identifiers, or stored IP addresses, and not at all if you reject the banner. The consent banner records your choice so it is not asked again; withdraw it any time from the same banner or by clearing site data in your browser.

Your choices

You can clear local app history and browser storage at any time from the app and your browser.

You can delete your account, and everything attached to it, from your dashboard at any time.

To get a copy of the data held about you, export it from your dashboard, or email [email protected] from your account address and we will send it to you.

If you are in the EU, EEA, or UK you also have the rights to correct, restrict, port, and object to the processing of your data, and to withdraw a consent you have given. Write to [email protected]. You can complain to the supervisory authority where you live; in Spain that is the Agencia Española de Protección de Datos (aepd.es).

ClassEve accounts are for adults: you must be 18 or older to create one, and signup asks you to confirm it. We do not knowingly process children's data; if an account was created by someone under 18, tell us and we will delete it.